Work from Home Customer Service Coordinator
Capital One
Las Vegas, NV2+ yrs1d agovia LinkedIn
This job at a glance
- Who can apply
- 2 years+ of experience · Diploma
- Must know
- Microsoft OfficeSales
- Nice to have
- Customer service
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service78%Microsoft Office46%Sales19%of 100 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
Work from Home Customer Service Coordinator-Card Account Servicing at Capital One.
Key Responsibilities
- Champion customer service through effective listening and problem-solving.
- Support and empower customer care initiatives.
- Serve customers with compassion and real solutions.
Requirements & Tech Stack
- High School Diploma, GED, or equivalent certification.
- At least 2 years of Customer Service or Call Center Experience.
- At least 1 year of experience using Google Suite or Microsoft Office.
- Secure home office environment free from background noise and distractions.
- Reliable private internet connection (not cellular data or hotspot).
- Private network that is password protected with ownership or line of sight to every device.
- Internet service provided by Cable or Fiber Internet Service Providers (ISP).
- Hotspots and satellite services are prohibited.
- Minimum of 100 Mbps download / 10 Mbps upload speed.
- Both Hardwire and WiFi internet connections are acceptable if speed and security requirements are met.
Qualifications
- Ability and willingness to learn.
- Strong attention to detail.
- Positive attitude and ability to be flexible and embrace change.
- Strong customer focus rooted in empathy.
- Effective communication with peers, management, and customers.
- Good judgment and independent decision-making skills.
- Exceptional listening, questioning, call control, and de-escalation techniques.
- Proactive with effective time management and organizational skills.
- Dependability with a solid attendance record.
- Sufficient reliable private internet connection.
Preferred Qualifications
- At least 3 years of Customer Service or Call Center experience.
- At least 6 months of experience in the Financial Industry.
Work from Home Location Requirements
- Candidates must live within a 100-mile radius of one of the following zip codes and report in person, when required, with at least 24 hours notice:
- 23060 (Richmond, VA)
- 23320 (Chesapeake, VA)
- 33634 (Tampa, FL)
- 89144 (Las Vegas, NV)
- 19801 (Wilmington, DE)
- 85029 (Phoenix, AZ)
- 84120 (Lake Park, UT)
- 43213 (Whitehall, OH)
- Applicants who do not meet the required Capital One work from home compatible internet access, live or work outside of the 100-mile radius of the aforementioned locations, or live or work in California will not be considered.
Compensation
- $21 per hour
- Note: Sales Territory, Chesapeake, VA, Tampa, FL, Las Vegas, NV, Wilmington, DE, Columbus, OH, Phoenix, AZ, and Richmond, VA salaries are listed as $43,680 - $43,680 for Customer Service Coordinator.