Full Time Branch Ambassador, South Fork Area

About the Role

At Capital One, we are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality, acting as a relationship-builder, and blending friendly, attentive service with cutting-edge digital innovation. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment and anticipate needs.

Key Responsibilities

• Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy.
• Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
• Identify client needs by actively listening and pairing them with the right digital tools or banking solutions.
• Greet customers and ensure a welcoming environment, balancing efficiency with community focus.
• Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations.
• Work a flexible schedule, including nights and weekends, with hours and days subject to change.
• Adapt to business-driven schedule adjustments.
• Attend all required training sessions.
• Perform tasks requiring lifting up to 25 pounds and extended periods of standing.

Requirements & Tech Stack

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Tech Fluency: Early adopter of apps and digital tools, enjoys teaching others.
• Precision and Detail: Satisfaction in accuracy and following procedures.
• Adaptability: Ability to move fluidly between tasks.
• Curiosity: Desire to understand "why" and improve customer journey.
• Proficient in G-Suite (Preferred)
• Strong written and oral communication skills (Preferred)
• Associate’s degree (Preferred)
• 2+ years of Retail or Customer-facing experience (Preferred)

Qualifications

• A Hospitality Heart: Natural gift for making people feel welcome and heard.
• Curiosity: Always looking for ways to improve the customer journey.

Perks

• Comprehensive benefits package:
• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Inclusive environment with investment in your confidence, service mindset, and professional growth.
• Removal of pressure from traditional sales quotas, allowing focus on customer impact.

Salary Information

• Southampton, NY: $51,542 - $54,600
• Speonk, NY: $51,542 - $54,600

Salary information is for candidates hired to perform work within these specific locations and is subject to change.