Desktop Support Specialist I

About the Role

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.

Key Responsibilities

• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Assist in maintaining accurate records of hardware and software inventory.
• Assist in installing and configuring stand-alone and network printers.
• Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• Assist in site visits for software upgrades and basic computer-related issue resolution.
• Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Requirements & Tech Stack

• Basic troubleshooting and remote user support skills.
• Familiarity with Microsoft Office and Windows.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license; may be required to travel between customer sites.
• Must be able to present acceptable identification for customer badging and site access.

Qualifications

• Must be a U.S. Citizen.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license.