International Voice Process Executive
IntouchCX
Hyderabad0–4 yrs1h agovia Naukri
Walk-in drive · 29 to 31 Oct · 10.30 AM - 3.00 PM
📍 [Intouch CX's B16 building, Raheja Mindspace - 5 floor ] Map
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Lead generationCRM
- Nice to have
- Customer service
- Work
- On-site in Hyderabad · internship
- Pay
- ₹2–4 LPA
- Skill demand
- Customer service35%Lead generation14%CRM2%of 99 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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About the Role
We are looking for customer-oriented professionals to join our International Voice Process team in Hyderabad. Both freshers and experienced candidates with strong English communication skills and a customer-first attitude are welcome to apply. The ideal candidate should have good verbal fluency, excellent interpersonal skills, and the ability to handle customer queries professionally while delivering outstanding customer service.
Key Responsibilities
- Handle inbound and outbound calls from international customers professionally.
- Understand customer needs and provide accurate solutions.
- Maintain high customer satisfaction through polite and effective communication.
- Follow company guidelines, quality standards, and compliance requirements.
- Maintain accurate records of customer interactions in CRM or internal systems.
- Handle customer complaints and escalations efficiently.
- Achieve performance targets while maintaining service quality.
- Demonstrate excellent listening, communication, and problem-solving skills.
Requirements & Tech Stack
- Basic computer knowledge
- Good typing speed
- Ability to work in a fast-paced, target-driven environment
- Willingness to work rotational shifts, including night shifts.
Qualifications
- Freshers and experienced candidates are eligible to apply.
- Experienced candidates with at least 6 months of experience in International Voice Process or International Customer Support are preferred.
- Strong spoken and written English communication skills (C1-level proficiency preferred).
- Excellent customer-handling and problem-solving abilities.
- Confidence in communicating with international customers.
- Two-way cab transportation, subject to applicable location and eligibility criteria.
- Opportunities for career growth and internal mobility.
- Training and professional development opportunities.