Assistant Manager, Debt Management Services

Job Purpose

• Achieve Debt Management Services targets for the respective branch, ensuring PI Targets are met.
• Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and prevent losses.

Key Responsibilities

• Achieve collections targets by visiting customers/agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with during product repossession.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to case tracking.
• Resolution per AOP within agreed timelines.

Areas of Focus

• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordination with internal and external clients