Associate Implementation Support Rep

About the Role

Entry-level role responsible for completing work as per well-defined process and quality norms. Learns fundamental concepts, practices, and procedures, and operates under established policies and guidelines. Work is reviewed and monitored regularly.

Key Responsibilities

• Implementation and documentation of current and proposed solutions.
• Applies knowledge of CDK Implementation process, policies, and escalation methodology.
• Work with Senior Implementation Specialist to customise software settings per customer requirements.
• Validate data conversion from DMS.
• Resolve issues and handle escalations during implementation.
• Consults and gets trained on CDK Global solutions.
• Have a complete understanding of the products trained within the assigned work stream (i.e., parts, service, accounting, sales).
• Verifies and validates predetermined setup configurations and conversion data for accuracy.
• Attends status meetings with Team Leads/SMEs to review and discuss any open issues/escalations pertaining to software incompatibilities.
• Ensure client go-live readiness.
• Takes initiative to keep up to date and proficient on products, processes, and industry standards utilizing available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
• Be adaptive to delivery methods and work with the team.
• Be available to fulfil periodic weekend work requests for business needs.
• Fully compliant to all policies & procedures of the organization.

Qualifications

• Bachelor’s degree in any discipline.
• BCA
• BCOM (Computers)
• B.Sc. / B.Com / BA
• B.TECH