Retail Sales Floor Support

About the Role

As a Nordstrom Rack team member, you'll contribute to a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You will ensure a quick and easy customer experience while maintaining store cleanliness and organization. Flexibility is key, as you may assist in various store areas. Roles are available in Sales, Customer Service, Stock, and Fulfillment.

Key Responsibilities

• For Sales and Customer Service:

• Ensure the salesfloor is "runway ready" through re-merchandising and straightening.

• Assist customers with various transactions, including operating a point-of-sale system, bagging items, and handling bulky or heavy items.

• Create a smooth fitting room experience by greeting customers, assisting them, and returning clothing to the salesfloor.

• Maintain a clean and clutter-free customer experience by sorting and returning clothing.

• Keep stockrooms organized and ensure merchandise is properly checked in and ticketed.

• Demonstrate expertise in all store technologies.

• Adhere to operational, merchandise, and asset protection standards.

• Promote initiatives like the Nordstrom Rewards program.

• For Stock Support and Fulfillment:

• Receive, unload freight, unpack, and deliver new merchandise to selling departments.

• Fulfill customer orders in a timely manner, adhering to quality standards.

• Prepare and ship customer orders, following packing and shipping standards.

• Utilize inventory management systems for scanning, processing, and researching merchandise shipments.

• Assist in maintaining clean and organized selling floors and stockrooms.

• Provide general store support, including setting up special events, organizing backrooms, handling markdowns, and relocating store fixtures.

Requirements & Tech Stack

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Expertise in all store technologies.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Compensation

• $16.45 - $17.15 Hourly

Benefits

• Medical/Vision, Dental, Retirement, and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• Eligibility for performance-based incentives/bonuses.
• 401k options.
• Eligibility requirements may apply.