Business Analyst Associate

About the Role

This position is a multi-faceted analytical role within the Distributed Products Division, primarily focused on researching and resolving vendor chargeback disputes. Additional emphasis is placed on identifying opportunities for efficiency improvement and cost savings across the division.

Key Responsibilities

• Research, analysis, reporting, and optimization of the division’s vendor chargebacks.
• Collaborate with vendors, sales representatives, group purchasing organizations, and other stakeholders to identify issues, determine financial responsibility, disposition chargeback disputes, and implement system changes.
• Participate in root cause analysis to recommend best practices to the business and vendor partners.
• Lead sessions with vendors to elicit business requirements and build/maintain distributor/vendor partnerships.
• Conduct detailed investigations into issues affecting chargebacks, including customer identification, contracted customer eligibility, contracted item pricing, and acquisition costs.
• Work cross-functionally to identify improvements that decrease risk and enhance efficiency.
• Independently manage workload to meet strict deadlines under pressure.

Requirements & Tech Stack

Minimum Job Requirements

• Bachelor’s degree.
• Intermediate skill in Microsoft Excel (e.g., SUM function, LEFT function, formulas, data manipulation, VLOOKUP, XLOOKUP, pivot tables, concatenate cells).
• Advanced quantitative, analytical, and problem-solving skills.
• Demonstrated ability to analyze reports to identify problems, root causes of variances, and suggest corrective actions.

Preferred Job Requirements

• Bachelor’s degree in Business, Supply Chain Management, Operations Management, or related field.
• Experience with SAP.
• Customer service experience.
• Experience manipulating large datasets for analysis using advanced features like Power Query.
• Leverage AI tools like Copilot to automate tasks or enhance productivity.

Qualifications

• None