Product Operations Analyst

About the Role

Instawork is seeking a curious and driven Product Operations Analyst to help operationalize intelligent product features, ensuring they deliver value and efficiency to users. This role offers an opportunity to grow a career at the intersection of product, data, and user experience.

Key Responsibilities

• Support Product Rollouts & Adoption by executing outreach and rollout plans for new features in collaboration with product, design, and operations teams.
• Contribute to Product Development by acting as a key tester for new product capabilities, documenting findings, sharing user feedback, and identifying areas for improvement.
• Analyze Feature Performance by monitoring key metrics, analyzing user behavior, and summarizing insights.
• Champion the User Experience by gathering, organizing, and analyzing user feedback from various channels to inform the product roadmap.
• Streamline Team Operations by identifying opportunities for process efficiency through documentation, feedback loops, or automations.

Requirements & Tech Stack

• Spreadsheets: Comfortable with Excel or Google Sheets.
• Data Analysis Tools: Eager to learn and interested in exposure to tools like SQL, Python (Pandas), or Tableau/Looker.
• Automation Tools: Familiarity with tools like Zapier or other no-code/low-code platforms is a bonus.

Qualifications

• Early-career professional with 0-2 years of experience looking to build a career in product operations.
• Passion for product and technology, with an eagerness to learn about the product lifecycle.
• Curiosity about AI technologies and their potential to improve user experiences.
• Analytical and data-curious with a knack for finding patterns in data and answering questions.
• Problem-solver, organized, and detail-oriented.
• Collaborative and hands-on team player.
• Previous internships or relevant project work in a tech, startup, or marketplace environment is a plus.
• Customer-facing experience is a plus.