Telecalling Executive

Job Title: Telecalling Executive

Company: Dhabriya Polywood

Location: Andheri West, Mumbai

Job Type: Full-time

Job Timing: 10:30 AM to 7:30 PM

Notice Period: Immediate Joiner

Salary: Based on experience

Key Responsibilities

• Support the department with calling activities and backend coordination/processes.
• Make outbound calls to potential and existing customers.
• Handle incoming customer calls and answer queries professionally.
• Explain products/services and share relevant information with customers.
• Generate leads and follow up with interested customers.
• Maintain regular follow-ups to convert leads into sales.
• Update customer details, call records, and follow-up status in Excel/CRM.
• Coordinate with the sales team for customer requirements and order processing.
• Handle basic customer complaints and escalate issues when required.
• Prepare basic daily call and sales reports.

Requirements & Tech Stack

• Good communication and interpersonal skills.
• Confident and polite telephone manner.
• Knowledge of basic computer MS Excel/Google Sheets is preferred.
• Good follow-up and convincing skills.
• Hindi and basic English communication skills.

Languages Required

• Marathi, Hindi, or English