Senior Executive, Sales (Reservations)
StayVista
Mumbai Metropolitan Region0–2 yrs1h agovia LinkedIn
About the Role
As a Senior Executive - Sales (Reservations) at StayVista, you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals. You will focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets. Additionally, you will identify opportunities for up-selling or cross-selling services such as Food & Beverage or events, to maximise revenue and enhance the overall client experience.
Key Responsibilities
- Responding to guest inquiries and providing information about available properties and other services.
- Assisting guests to make reservations over the call, via email, or website.
- Processing payments and confirming reservations.
- Up-selling additional services and F&B to increase revenue.
- Maintaining accurate records of reservations and customer interactions in the company's database.
- Handling any guest complaints or issues in a professional and timely manner.
- Providing excellent customer service and building long-term relationships with clients to encourage repeat business.
- Supporting Owner and Guest Management, as determined by organizational needs.
Requirements & Tech Stack
- Minimum 0-2 years of relevant experience.
Qualifications
- Bachelor’s degree with relevant hospitality experience (Bonus Points)
Key Metrics
- Total Revenue (Stay + F&B + Add-ons)
- Stay Conversion Ratio
- F&B Revenue Contribution
- Audit Compliance Score