Field Service Engineer

About ficonTEC

Founded in 2001, ficonTEC is a global leader in automated assembly and testing solutions for optoelectronic components and photonic devices. Our systems combine mechanical, electrical, optical, and software engineering to solve complex manufacturing challenges. We are looking for engineers who are curious, hands-on, and motivated by solving challenging technical problems.

Key Responsibilities

• Install, qualify, commission, and perform Site Acceptance Testing (SAT) of ficonTEC systems at customer facilities.
• Troubleshoot mechanical, electrical, optical, pneumatic, software, and process-related issues on automated assembly and test systems.
• Perform preventive and corrective maintenance, including emergency service activities.
• Optimize automated processes in collaboration with customers and internal engineering teams.
• Train customers on equipment operation, software, maintenance procedures, and best practices.
• Document service activities, root cause findings, and corrective actions through service reports and internal systems.
• Collaborate with engineering, software, applications, and manufacturing teams to resolve technical challenges.
• Support machine upgrades, retrofits, and continuous improvement initiatives.
• Assist with spare parts recommendations and identify opportunities for equipment upgrades and service improvements.
• Provide remote technical support and troubleshooting assistance to customers.
• Take ownership of assigned technical issues, communicate progress proactively, and follow through until resolution.
• Participate in customer project meetings and provide technical updates.
• Travel throughout the United States and Canada, with occasional international travel.

Requirements & Tech Stack

• Strong technical aptitude and problem-solving skills, with an interest in understanding how complex systems work.
• Familiarity with electrical, mechanical, and automated systems.
• Strong written and verbal communication skills in English.
• Ability to work independently, manage priorities, and take responsibility for assigned tasks.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and colleagues while balancing technical requirements and customer expectations.
• A collaborative mindset and willingness to share knowledge, ask questions, and learn from others.
• A hands-on, proactive approach to troubleshooting and continuous improvement.
• Flexibility to support customer operations and occasional schedule adjustments.
• Willingness to travel domestically and internationally as required.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Optics, Physics, Engineering Technology, or a related technical field, or equivalent relevant technical experience.

What Will Put You Ahead

• Previous experience as a Field Service Engineer or in a similar technical role.
• Experience in semiconductor manufacturing, photonics, optoelectronics, or precision automation.
• Professional proficiency in Mandarin Chinese.
• Experience with motion control systems, robotics, machine vision, lasers, or optical alignment.
• Knowledge of PLCs, industrial control systems, or programming languages such as Python, C++, or similar.
• Experience installing, commissioning, troubleshooting, or maintaining complex manufacturing equipment.
• Familiarity with high-volume manufacturing environments and customer production requirements.
• Experience collaborating with international engineering teams.