Transportation Representative

About the Role

The Network Operation Center (NOC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies. It ensures timely pick-up and delivery of freight and resolves exceptions, keeping stakeholders informed. The NOC also analyzes network exception trends to automate processes or propose streamlining changes.

A Trans Ops Representative at the NOC facilitates information flow between stakeholders (Carriers, Hubs, Warehouses) and resolves issues impacting customer experience and business continuity. This role operates across Inbound and Outbound operations.

• Inbound Operations: Deals with Vendor/Carrier/FC relationships, ensuring timely freight pick-up and delivery to FCs. Addresses issues during the pick-up to delivery lifecycle.
• Outbound Operations: Deals with FC/Carrier/Carrier Hub relationships, ensuring trucks depart FCs to deliver customer orders as promised. Addresses issues during the freight's journey from FC to customer premises.

The Trans Ops Representative provides timely issue resolution by researching internal tools and making real-time decisions.

Key Responsibilities

• Facilitate flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses).
• Resolve potential issues that impact customer experience and business continuity.
• Ideate process improvements and drive them to conclusion.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Systematically escalate problems or data variances to relevant owners and teams, and follow through on resolutions.
• Provide real-time customer experience by working in a 24x7 operating environment.

Requirements & Tech Stack

• Excel (pivot tables, vlookups)

Qualifications

• 10+2 or Bachelor’s degree.
• 12-24 months of work experience.
• Good communication skills (facilitating flow of information between external stakeholders).
• Demonstrated ability to work in a team in a very dynamic environment.
• Willingness to work in a night shift.
• Basic understanding of Logistics.
• Ability to communicate clearly in written and oral form.
• Ability to analyze data and notice trends.
• Ability to drive Customer Experience without compromising on time.

Preferred Qualifications

• Graduate with Bachelor’s degree.
• Good logical skills.
• Good communication skills.