Tax operations associate

About the Role

The Tax Operations Associate is a full-time, on-site role based in Gurugram. This role focuses on supporting tax-related operational processes, including data collection, validation, and maintenance of tax records and documentation. The associate will help prepare and review tax-related reports, assist in reconciliations, and ensure adherence to internal controls and regulatory requirements. Daily activities include coordinating with internal teams and external stakeholders, responding to tax-related queries, and providing timely customer service support related to tax operations. The role also involves monitoring process workflows, identifying opportunities for efficiency, and contributing to continuous improvement initiatives within the tax operations function.

Key Responsibilities

• Support tax-related operational processes.
• Perform data collection, validation, and maintenance of tax records and documentation.
• Assist in preparing and reviewing tax-related reports.
• Assist in reconciliations.
• Ensure adherence to internal controls and regulatory requirements.
• Coordinate with internal teams and external stakeholders.
• Respond to tax-related queries.
• Provide timely customer service support related to tax operations.
• Monitor process workflows.
• Identify opportunities for efficiency.
• Contribute to continuous improvement initiatives within the tax operations function.

Qualifications

• Strong operations and process management skills.
• Ability to follow structured workflows.
• Ability to support continuous improvement in tax operations.
• Effective interpersonal skills to collaborate with cross-functional teams, external partners, and customers.
• Analytical skills to interpret financial and tax-related data, identify discrepancies, and support accurate reporting and reconciliation.
• Clear and professional communication skills for handling documentation, email correspondence, and stakeholder interactions.
• Customer service skills to address tax-related inquiries, resolve issues promptly, and maintain a customer-focused approach.
• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent practical experience.
• Basic understanding of tax concepts, compliance requirements, and financial documentation.
• Proficiency in MS Excel and other office productivity tools.
• Ability to work with high attention to detail.
• Ability to manage multiple tasks.
• Ability to meet deadlines in a fast-paced environment.

Experience & Tech Stack

• Experience in BPO or shared services is an advantage.
• Familiarity with ERP or tax systems is beneficial.