Support Engineer Executive, AI/LLM
PrimaLabs
Gurugram, Haryana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- REST APIsLLMsCustomer serviceTroubleshootingCRM
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting58%Customer service15%REST APIs8%LLMs4%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About PrimaLabs
PrimaLabs is building a serverless LLM platform that gives developers access to AI models through a unified API, without managing GPU infrastructure. We simplify model serving, routing, and scaling so teams can focus on building AI applications.
Key Responsibilities
- Handle customer support emails and conversations using Pylon.
- Troubleshoot basic API, model, and platform-related issues.
- Coordinate with engineering to investigate and resolve customer problems.
- Maintain customer records, tickets, and follow-ups using CRM and database tools.
- Help the GTM team with product announcements, model launches, and customer communications.
- Improve support workflows and help deliver a great customer experience.
Qualifications
- AI curiosity: Basic understanding of AI, LLMs, APIs, and developer tools, or a willingness to learn.
- Technical aptitude: Familiarity with CRM tools, databases, and support platforms. Pylon experience is a plus.
- Excellent communication: Strong written English and the ability to explain technical concepts clearly.
- Ownership: Attention to detail, proactive problem-solving, and reliable follow-through.
You’ll collaborate closely with our Support, Engineering, and GTM teams to resolve customer issues and communicate product updates.