Associate, Process Manager

About the Role

Join a critical business integration, control, and governance team supporting advisor oversight, operational readiness, employee onboarding/offboarding, training adherence, account operations, client experience routines, and leadership reporting.

Key Responsibilities

• Maintain accurate trackers to support advisor oversight, operational readiness, and governance routines.
• Monitor key operational and risk indicators and identify exceptions requiring follow-up.
• Escalate exceptions, including aging or unresolved items, to appropriate stakeholders with clear status and documentation.
• Own end-to-end recurring control routines, including evidence collection and retention to support audit readiness.
• Maintain and update dashboards and recurring leadership reporting deliverables.
• Perform data reconciliation activities to ensure reporting accuracy and consistency across trackers and dashboards.
• Track exceptions to closure, document outcomes, and ensure timely resolution or escalation paths are followed.
• Provide hands-on support for reporting and other critical control activities as needed.
• Partner with internal stakeholders to support onboarding/offboarding governance and training adherence routines.
• Support account operations and client experience routines through disciplined monitoring and control execution.
• Identify process gaps and recommend improvements to reduce operational and regulatory risk.

Requirements & Tech Stack

• Ability to maintain accurate trackers and detailed operational documentation.
• Experience monitoring operational and risk indicators and escalating exceptions appropriately.
• Demonstrated control mindset with a focus on audit-ready evidence retention and governance routines.
• Strong attention to detail and analytical discipline in reconciliation and reporting activities.
• Ability to manage recurring routines end-to-end with consistent, timely execution.
• Experience maintaining dashboards and producing leadership reporting.
• Proven ability to partner effectively with internal stakeholders to drive issue resolution.
• Ability to translate operational processes and risk indicators into clear, actionable updates for leaders.
• Ability to identify process gaps and support actions to mitigate operational and regulatory risk.
• Ability to provide backup coverage for critical activities to ensure continuity of control routines.