Bilingual Business Development Associate
ISN
Dallas, TXFresher1d agovia LinkedIn
About the Role
ISN is seeking motivated, bilingual professionals for a Business Development Associate role, serving as an entry point into a career in business development and account management. This role begins in Customer Service, building foundational client communication and relationship-management skills.
Key Responsibilities
- Assisting English- and Portuguese-speaking customers via phone, chat and email
- Handling inbound client inquiries and providing proactive customer support
- Troubleshooting platform, account, and compliance-related issues
- Building trust and strong working relationships with clients
- Learning how businesses use ISN to manage contractors and suppliers
- Collaborating with internal teams on customer retention and engagement efforts
- Supporting sales and marketing initiatives
Requirements & Tech Stack
- Advanced fluency in English AND Portuguese (written and verbal)
- Customer-focused and comfortable in a high-call-volume environment
- Confident communicating with clients by phone and email
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
- Required to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship
Qualifications
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Desire to work in customer service and move into B2B sales within 12-24 months