Customer Experience Intern

About Publive

Publive is an AI powered DXP & AXP that works towards brand visibility in the new age digital ecosystem.

Role Snapshot

We are looking for a confident, organised, and proactive individual to join our Customer Experience team. This is a customer facing role where you will work closely with customers and internal teams to coordinate onboarding, understand requirements, track project progress, and ensure timely execution.

Key Responsibilities

• Coordinate customer onboarding from kickoff to go live.
• Communicate with customers to understand their requirements and expectations.
• Track project timelines, deliverables, pending tasks, and deadlines.
• Coordinate with Product, Technology, Sales, and other internal teams to ensure smooth execution.
• Follow up with stakeholders and drive action items to closure.
• Schedule meetings, document discussions, and share progress updates.
• Identify delays or blockers and flag them to the relevant team members.
• Maintain project trackers, meeting notes, checklists, and customer documentation.
• Capture customer feedback and coordinate with internal teams to address concerns.

Qualifications

• A fresher or up to 1 year of professional experience.
• A B.Tech degree or a related technical background.
• Curious about SaaS, technology, and digital products.
• Communicate clearly and confidently with customers and teams.
• Organised and good at managing tasks, timelines, and follow ups.
• Takes ownership and follows tasks through to completion.
• Ability to learn new products and tools quickly.
• Comfortable working with technical and non-technical stakeholders.
• Proficient with tools such as Google Sheets, Docs, and presentations.
• Interested in using AI tools such as ChatGPT and Claude to improve workflows.

What You'll Get

• Hands on experience with B2B SaaS customers and digital products.
• Exposure to Customer Experience, Product, and Program Management.
• Opportunities to work directly with customers and internal teams.
• Practical experience in coordination, problem solving, and stakeholder management.
• Mentorship and ownership of real projects.
• The opportunity to build processes, documentation, and playbooks.
• Potential to grow into a full time Customer Experience or Program Management role.

Important Note: This internship offers real-world experience working with customers, SaaS products, and cross-functional teams. You’ll work on actual customer requirements, coordinate live projects, solve practical problems, and see how your work contributes to successful customer onboarding and experience. It’s an opportunity to learn by doing, take ownership, and build skills you can carry forward in your career.