Analyst

About the Role

Seeking candidates with experience in client services or operations within the financial markets domain, preferably in exchange-traded derivatives.

Key Responsibilities

• Understand client queries and requirements, investigate issues, and solve problems.
• Provide solutions-oriented responses via email.
• Interact with clients to solve their queries within the given SLAs – Email.
• Optimize, improve, and review processes.
• Independently handle clients and establish yourself as a valued partner.
• Create daily reports providing volume details along with analytics.
• Interact with internal stakeholders.
• Co-ordinate with teams working in different shifts and ensure efficient handover of action items.
• Build domain expertise.
• Support daily operations.
• Assist managers in issue resolution.
• Contribute to process improvements, controls, and operational efficiency.

Requirements & Tech Stack

• MS Excel (Basic and Advanced).

Qualifications

• Graduation (B.Com./BBA/BBM/BCA) or Post Graduation (CA/M.Com./MBA/MCA/PGDM).
• Experience in executing operations or providing client services support in the Exchange Traded Derivatives space or financial markets domain.
• Good knowledge of Financial Markets, Derivatives, and market definitions.
• Excellent communication, problem-solving, multitasking, and teamwork skills.
• Must be organized, detail-oriented, proactive, self-motivated, and willing to continuously learn and upgrade skills.
• Ability to work with teams across time zones and cultures.
• Responsible for meeting defined SLAs and KPIs, maintaining process accuracy, and ensuring high levels of client satisfaction.