International Voice Process, Uppal

About the Role

Hiring for Customer Support Executives for an International Voice Process.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.

Qualifications

• Candidates with freshers to 1 year of experience can apply.
• Candidates from BPO, Customer Service, and International Voice processes are welcome.

Additional Information

• Rotational week offs & Rotational shifts
• Two-way cab transportation available within a 15 km radius for night shift
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Walk-In Details

• Date: October 25-26, Sunday
• Interview Location: Sutherland-9th Floor, NSL-2, NSL Arena, Uppal
• Work Location: Uppal

Contact for Queries

• Email: [email protected]
• Phone: 8297092989 (WhatsApp)
• Please mention HR Nikhil on your resume.