Voice & Blended Process
THE Career Artist
Gurugram, Jaipur, Delhi / NCR0–4 yrs56m agovia Naukri
Customer Support Executive (Voice Process)
About the Role
- Hiring for BPO operations in a voice process role.
- Opportunity for freshers and experienced candidates to build a career in customer service and voice support.
- Interact with customers over phone calls, understand queries, provide accurate information, and resolve concerns.
- Maintain high customer satisfaction.
Key Responsibilities
- Handle customer queries and concerns through inbound or outbound calls, as per process requirements.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues professionally within defined timelines.
- Maintain a positive, customer-focused approach during every interaction.
- Follow standard operating procedures, process guidelines, and quality standards.
- Document customer interactions accurately and update relevant information.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined productivity, quality, and customer satisfaction targets.
- Maintain professional communication and proper call-handling etiquette.
Requirements & Tech Stack
- Good English communication skills.
- Basic computer knowledge and familiarity with internet applications.
- Strong listening, problem-solving, and interpersonal skills.
- Comfortable working in rotational shifts, including night shifts.
- Willingness to work from the Gurgaon office.
Qualifications
- Freshers are welcome to apply.
- Graduate candidates can apply.
Perks & Benefits
- Salary up to 5.5 LPA, depending on the role and candidate profile.
- Lucrative performance-based incentives.
- 5-day working week.
- Cab facility / cab allowances, as applicable.
- Work Mode: Work from Office.