Grocery Team Member

About the Role

Provides support as a member of the Grocery team, including receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of Whole Foods Market (WFM) standards. Performs all functions related to breaking down deliveries and stocking shelves.

Key Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
• Stocks and cleans grocery shelves, bulk bins, frozen and dairy cases.
• Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisors.
• Maintains back stock in good order.
• Assists with sampling program, keeping sample areas full, clean, and appealing.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Customer Service & Teamwork

• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.
• Provides excellent customer service, addresses customer needs in a timely and effective manner, and models suggestive selling techniques.
• Answers phones and pages promptly and courteously.
• Demonstrates strong to excellent communication skills and willingness to work as part of a team.
• Delivers information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Meets customer service expectations and standards in all interactions with customers, vendors, and Team Members.

Requirements & Tech Stack

• Arrives to work station on time, appropriately groomed, dressed, and ready to work.
• Works all scheduled shifts and attends required trainings and meetings.
• Follows directions and procedures; effective time management and organization skills.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Qualifications

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in the department.
• Ability to visually examine products for quality and freshness.
• Proactively reads labels and familiarizes oneself with various products.
• Ability to perform simple math (addition, subtraction, multiplication, and division).
• Passion for natural foods and the mission of Whole Foods Market.
• No prior retail experience required.

Physical Requirements/Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.