Customer Care Associate
Jilian Booth, LLC.
Maynard, MAFresher1h agovia LinkedIn
About the Role
The Customer Care Associate is a customer-facing technical support role for a High Definition Television company that provides High Definition Commercial Free-To-Guest (HD-FTG) video systems to hotels. This is an entry-level position with opportunities for advancement.
Key Responsibilities
- Respond to system alerts and resolve technical issues at customer locations.
- Provide first-level contact and convey resolutions to customer issues.
- Update customer data and produce activity reports.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Potential for growth into higher-level engineering and IT positions.
Requirements & Tech Stack
- Ability to quickly learn the company's capabilities and demonstrate sound project management skills.
- Proficiency with Microsoft programs such as Word, Excel, PowerPoint, Project, and Visio.
- Basic understanding of networking technologies including Ethernet, TCP/IP, Switches, Routers, and Remote Access products.
- Maintain awareness of new and emerging technologies and their potential application, up to and including HD-FTG IPTV delivery systems.
- Ability to collaborate efficiently and effectively in a team environment.
- Proven working skills in providing help desk support.
- Working knowledge of computer systems and general Internet and networking technologies.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
Qualifications
- A college diploma or combination of relevant education and work experience.
- Ethernet, TCP/IP, UDP technical knowledge.
- Proficiency in English and possess excellent verbal and written communication aptitude.
- Ability to manage multiple simultaneous projects from a remote location.
- Strong client-facing and communication skills.
Schedule
- Mainly Monday-Friday 7:00 am – 6:00 pm, various shifts.
- Weekend work is required and will be compensated.
Salary/Benefits
- Salary based upon experience.
- Medical/Dental Insurance.
- 401(k).
- Bonus eligible.
- Relaxed dress code.