Customer Care Executive

About the Role

The Customer Care Executive role at HDFC Bank is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and digital channels.
• Resolve queries related to accounts, cards, loans, and other banking products.
• Provide accurate information and address complaints.
• Ensure quick resolution in line with bank policies and service standards.
• Maintain detailed records of customer interactions.
• Escalate complex issues to relevant teams and follow up to ensure closure.
• Promote suitable banking products and services.
• Support branch operations with customer coordination.
• Adhere to compliance, security, and data confidentiality guidelines.

Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and focus on Customer Satisfaction.
• Excellent Communication skills, both verbal and written, with the ability to explain banking products clearly and professionally.
• Basic Sales skills with the ability to identify customer needs and cross-sell or upsell appropriate banking products ethically.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving, listening, and interpersonal skills.
• Prior experience in banking, financial services, or customer contact centers is preferred but not mandatory.
• Minimum educational qualification of a bachelor’s degree or equivalent.
• Familiarity with basic computer applications and digital banking tools.
• Commitment to confidentiality, compliance, and adherence to regulatory and internal service standards.