Customer Experience Specialist
Wolf & Shepherd
Los Angeles, CAFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- MarketingOperationsHelp deskCRMCustomer service
- Work
- On-site in Los Angeles
- Pay
- Not stated by the employer.
- Listed
- Oct 27, 2026 · still open
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About the Role
The Customer Experience Specialist is a full-time, on-site role based in Los Angeles, CA, responsible for delivering exceptional service across all customer touchpoints.
Key Responsibilities
- Responding to customer inquiries via email, phone, chat, and social channels.
- Resolving order, shipping, and product issues.
- Providing tailored product recommendations to support fit, comfort, and style needs.
- Tracking and documenting customer feedback.
- Identifying trends and collaborating with operations, marketing, and product teams to improve processes and customer journeys.
- Supporting returns and exchanges.
- Maintaining accurate customer records.
- Helping develop customer-facing FAQs, guides, and messaging to ensure a consistent and high-quality brand experience.
Requirements & Tech Stack
- Comfort with digital tools and systems such as CRM platforms, helpdesk software, order management systems, and basic office productivity tools.
Qualifications
- Strong customer service and customer support skills, with the ability to manage inquiries, resolve issues, and maintain a positive, brand-aligned tone.
- Excellent communication skills, including clear written and verbal communication, active listening, and the ability to convey complex information simply.
- Solid problem-solving and conflict-resolution skills, with attention to detail and the ability to handle multiple cases and priorities efficiently.
- Ability to work collaboratively with cross-functional teams, while also managing independent tasks and on-site responsibilities in a fast-paced environment.
- Interest in footwear, fashion, or consumer products, with a customer-first mindset and enthusiasm for representing the Wolf & Shepherd brand.
- Experience in retail, e-commerce, or hospitality customer experience roles is preferred.
- Prior work in a branded consumer goods environment is a plus.
- High school diploma or equivalent required.
- Additional education in business, communications, or a related field is beneficial.