Teller

About the Role

As a Citizens Teller, you make a real difference for our customers and the branch team.

Key Responsibilities

• Greet customers in lobbies.
• Demonstrate how to use technology like the mobile app and ATMs for simple transactions.
• Create amazing experiences for customers by identifying opportunities to help them achieve their financial goals.
• Provide personalized advice and solutions that meet customer needs.
• Connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits.
• Effectively respond to customer questions and/or concerns.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements & Tech Stack

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.
• Set aside 30-45 minutes for the self-guided assessment.
• Find a quiet place to record and be camera-ready.
• Requires a smartphone, tablet, or desktop computer with camera and microphone enabled.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others through collaboration.
• Process-oriented, energetic, detail-oriented and ability to multitask effectively.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Starting Salary: $21 / hour and up