Front Desk Associate, 1615 Platte St

About the Role

WeWork is seeking a Front Desk Associate to be the primary point of contact for members and guests, embodying the "face" of WeWork's hospitality team. This role supports the Community Management team by ensuring a welcoming and functional workspace. Depending on the location, the associate will either work with a variety of members or focus on an Enterprise client.

Key Responsibilities

• Front Desk Management
• Greet all members and guests warmly.
• Cover the front desk during business hours, serving as an on-site contact at the Community Bar.
• Register and check in visiting guests according to WeWork policies.
• Provide orientations and relevant information to first-time visitors and guests.
• Issue and collect keys from members and guests as needed.
• Maintain a clean, organized, and clutter-free front desk area.
• Notify members of food deliveries and packages.
• Member Engagement
• Learn members' and guests' names and businesses to build relationships and foster Community.
• Track relevant member notes and information in WeWork systems.
• Answer questions knowledgeably and promote WeWork products and solutions.
• Identify opportunities to celebrate members' successes and milestones.
• Explain WeWork policies and procedures to members and guests.
• Recommend local services such as restaurants, delivery, catering, and shipping centers.
• Building Operations and Management
• Assist with mail and package handling, including receiving, processing, sorting, and organizing.
• Explain WeWork mail and mailroom policies and procedures.
• Monitor spaces and make adjustments as needed (e.g., tidying, resetting furniture).
• Maintain building amenities by restocking items like treat bowls, keycards, and printers.
• Respond to emergencies and incidents promptly, escalating and recording as needed.
• Take direction from the Community Associate, Community Lead, and Community Manager to support the Community Team.
• Promote WeWork-provided service offerings.

Requirements & Tech Stack

• Basic Computer Skills (proficient)

Qualifications

• People-oriented with a passion for meeting new people.
• Strong interpersonal skills.
• Comfortable and confident representing the brand.
• Enjoy helping others.
• Team player with a willingness to assist.
• Ability to multitask while prioritizing the member experience.
• Strong verbal and written communication skills.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion and understanding of WeWork's mission and values.
• Hospitality, retail, or customer service experience is preferred but not required.
• A secondary school certificate is preferred but not required.