Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. This role is part of a supportive team, serving as the face of U-Haul's exceptional service, ensuring customers receive the help they need for their journeys. Responsibilities include inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment & Physical Demands

• Work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts, machines, fumes, or irritant chemicals. May require the use of protective clothing or gear (e.g., masks, goggles, gloves, shields).
• Work requires some physical exertion, including long periods of remaining stationary, moving indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).