Travel Consultant
WNS
Mumbai, Maharashtra, India2h agovia LinkedIn
About the Role
We are seeking candidates for the Airlines Refunds process with strong communication skills, good computer knowledge, and an interest in the airline and travel industry.
Key Responsibilities
- Process airline ticket refund requests in accordance with airline policies and fare rules.
- Review passenger details, PNRs, ticket information, cancellation details, and refund eligibility.
- Handle refund calculations, applicable cancellation charges, and penalties.
- Verify ticket status and booking details before initiating refund transactions.
- Coordinate with airline teams, travel agencies, and internal departments to resolve refund-related queries.
- Maintain accurate records of refund transactions and supporting documentation.
- Follow established turnaround times, quality standards, and operational procedures.
- Identify discrepancies in refund amounts or ticket details and escalate complex cases.
- Respond to refund-related queries professionally and ensure timely resolution.
- Maintain confidentiality of customer and booking information.
- Meet assigned productivity, accuracy, and quality targets.
Requirements & Tech Stack
- Graduates from a recognized university.
- Excellent verbal and written communication skills.
- Good computer knowledge and basic MS Office skills.
- Strong attention to detail and numerical accuracy.
- Ability to understand and follow process guidelines.
- Good problem-solving and analytical skills.
- Ability to work in a team and manage tasks within deadlines.
- Immediate joiners only.
Preferred Skills
- Knowledge of airline ticketing and refund procedures.
- Familiarity with PNRs, fare rules, ticket cancellations, and refund calculations.
- Exposure to GDS platforms such as Amadeus, Sabre, or Galileo is an advantage.
- Understanding of airline policies and travel industry processes.
- Customer service orientation and a willingness to learn.
- Prior airline, travel, ticketing, or refunds experience is an added advantage.
Work Location
- WNS, Gate 2, Plant 5, Vikhroli West, Mumbai
Contact
- Reeya Shere
- Phone: 7748010127
- Email: [email protected]
- Please mention “Airlines Refunds – Immediate Joiner” in your application or email subject line.