Bilingual Hybrid Development Representative

About the Role

The Hybrid Development Representative (HDR) role is an entry point into a high-performing sales organization, designed to develop future Account Executives. This role serves as a launchpad and structured path for a professional sales career, with clear expectations for high performers to advance through the Toast Sales Academy and become full-cycle Account Executives.

The typical journey for a high performer is: HDR → All-Bound Sales Development Role → Account Executive (AE), with an expected timeline of 12-18 months for training and development into an Account Executive.

Key Responsibilities

As a Bilingual Hybrid Development Representative (HDR), you will be responsible for building and qualifying opportunities that drive growth. You will execute high-volume outreach to determine mutual fit for Toast's all-in-one digital platform, ensuring Account Executives receive high-quality engagements.

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospect needs and how they can benefit from Toast's all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role, with the ultimate goal of developing into an Account Executive.

Requirements & Tech Stack

• Bilingual Fluency: Must be fluent in Mandarin and English (able to read, write, and speak).
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses self-discipline and sustained effort to achieve ambitious daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and applies feedback, proactively self-assesses performance to identify and vocalize areas for growth and development.
• High Self-Accountability: Driven by measurable results and takes ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections professionally while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Curious, resourceful, and thrives on processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 100+ daily outreach activities.

Qualifications (Nice to Haves)

• Previous Sales or Sales Internship experience
• Experience participating in Collegiate Sales Competitions
• Direct experience working in the hospitality or retail industries