Automation Service Engineer Careers

About the Role

Pieper Automation is hiring Automation Service Engineers at all experience levels (I, II, Senior) to support and expand our growing industrial automation service organization. This is an opportunity to work hands-on with cutting-edge systems while supporting manufacturers across diverse industries. You will partner directly with customers to troubleshoot, program, commission, and optimize automation and control systems.

Key Responsibilities

• Automation Service & Troubleshooting
• Diagnose and resolve issues in industrial automation and control systems.
• Modify, enhance, and support PLC, HMI, and related control platforms.
• Perform system upgrades, preventative maintenance, and on-site service calls.
• Support equipment start-ups, commissioning, and operational improvements.
• Customer & Team Collaboration
• Serve as a trusted technical resource for customers on-site.
• Communicate clearly with customers regarding service progress, issues, and solutions.
• Collaborate with internal engineering, project, and field teams.
• Build long-term customer relationships through responsiveness and technical excellence.
• Documentation & Continuous Improvement
• Complete accurate service reports, programming documentation, and recommendations.
• Identify opportunities for system improvements and value-added solutions.
• Stay current with evolving automation technologies and industry best practices.
• Safety First
• Proactively identify and eliminate hazards before and during service work.
• Follow all safety procedures and promote a zero-incident culture.
• Participate in required safety training and continuous safety improvement efforts.

Level-Specific Expectations

• Engineer I – Automation Service
• Entry to early-career role focused on hands-on service and technical skill development.
• Troubleshoot and modify existing automation systems with team support.
• Ideal for candidates with technical training or field experience in electrical or automation work.
• Engineer II – Automation Service
• Independent contributor capable of designing, programming, and supporting automation systems.
• Perform advanced troubleshooting and system modifications.
• Support project scoping, estimates, and mentor junior engineers.
• Senior Engineer – Automation Service
• Technical leader with deep controls and automation expertise.
• Lead complex troubleshooting, system design, and customer engagements.
• Mentor engineers, support business development, and guide technical standards.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Strong safety mindset and personal integrity.
• Willingness to travel to customer sites.
• Excellent communication and customer service skills.
• Preferred (Varies By Level):
• Technical degree or vocational training in automation, electrical, or related field.
• Experience with PLCs, HMIs, VFDs, motor controls, sensors, and industrial networks.
• Familiarity with platforms such as Allen-Bradley, Siemens, or similar.
• Ability to read electrical and mechanical drawings.
• Experience in manufacturing, material handling, processing, or logistics environments.

Why Join Us?

• Work on diverse, real-world automation challenges.
• Clear career paths from Engineer I through Senior Engineer.
• Strong emphasis on safety, integrity, and servant leadership.
• Collaborative, field-driven engineering culture.