International Non-Voice Process
IntouchCX
Hyderabad0–4 yrs1h agovia Naukri
Walk-in drive · 26 to 28 Oct · 11.00 AM - 4.00 PM
[Intouch CX's B16 building, Raheja Mindspace - 5 floor ] Map
Job Title: International Non-Voice Process Executive
About the Role
We are looking for enthusiastic and detail-oriented candidates to join our team as International Non-Voice Process Executives.
Key Responsibilities
- Handle international customer queries through email, chat, and other non-voice channels.
- Provide accurate and timely responses to customer inquiries.
- Understand customer concerns and provide appropriate solutions.
- Maintain customer information and update records in the system.
- Follow company policies, quality standards, and process guidelines.
- Meet daily productivity, quality, and customer satisfaction targets.
- Coordinate with internal teams to resolve customer issues efficiently.
Requirements & Tech Stack
- Good written English communication skills.
- Basic computer knowledge and typing skills.
- Good problem-solving and multitasking abilities.
- Attention to detail and a customer-focused attitude.
- Ability to work in a team and adapt to a fast-paced environment.
Qualifications
- Freshers and experienced candidates can apply.
- Minimum qualification: Any graduate or undergraduate.
- Candidates should be comfortable working in rotational shifts, including night shifts.
- Immediate joiners preferred.
Job Details
- Job Role: International Non-Voice Process Executive
- Process Type: Email / Chat Support
- Industry: BPO / Call Centre
- Employment Type: Full-Time, Permanent
- Work Location: Hitech City, Hyderabad
- Shift: Rotational / Night Shifts
How to Apply
- Email: Send your updated resume to [email protected]
- Contact: Call or email your resume to 7075920815 for a prompt response.
- Please mention HR Keerthi Mungandi on your resume for reference.