Business Development Associate (IT-Software)

About our Client Company

Our Client Company is a technology-driven Information Systems organization focused on partnering with clients to deliver high-impact solutions consisting of software and hardware (IT and IIoT) that drive measurable business outcomes. Solutions are designed to enable enhanced process efficiency, operational cost reduction through automation, and end-to-end digital transformation across diverse business systems.

About the Role

We are seeking a dynamic, tech-savvy, and highly motivated Business Development Associate to join our growth team. This role bridges the gap between cutting-edge technology solutions and prospective clients. This is an opportunity for an ambitious professional (0–2 years of experience) who wants to learn the ins and outs of B2B technology sales, digital transformation, and relationship management.

Key Responsibilities

• Marketing & Branding

• Create and maintain company marketing materials including presentations, brochures, case studies, product datasheets, and videos.

• Manage and update website content and social media platforms including LinkedIn, Instagram, Facebook, and other digital channels.

• Create social media posts and marketing campaigns to promote company offerings.

• Maintain and track the organization's marketing pipeline.

• Business Development & Sales Support

• Identify and connect with prospective customers through LinkedIn, email campaigns, references, and networking activities.

• Promote the company's software products and digital transformation solutions.

• Generate, qualify, and follow up on leads.

• Maintain accurate records of prospects, opportunities, and customer interactions.

• Support sales activities and customer engagement initiatives.

• Follow up with prospective and existing customers for inquiries, quotations, and orders.

• Maintain and update the sales pipeline and opportunity tracking system.

• Proposal & Documentation

• Prepare technical and commercial proposals with guidance from senior team members.

• Coordinate with technical teams to collect inputs required for proposals and quotations.

• Maintain proposal templates, customer records, and sales documentation.

• Assisting in Project Coordination

• Assist in coordinating ongoing software development and implementation projects.

• Track project tasks, milestones, and action items.

• Schedule meetings and maintain meeting minutes and project records.

• Support project reporting and status updates.

• Client & Supplier Coordination

• Act as a communication bridge between customers and the software development team.

• Coordinate with suppliers and technology partners for project-related requirements.

• Ensure timely communication and follow-up on customer and supplier requests.

• Customer Support Coordination

• Coordinate support, warranty, AMC, and maintenance activities for existing customers.

• Track customer issues and ensure timely closure through internal teams.

• Maintain customer satisfaction through effective communication and follow-up.

• Process Compliance

• Ensure company processes, templates, and records are updated regularly.

• Assist in implementing and monitoring defined workflows and operational procedures.

• Support continuous improvement initiatives within the organization.

Desired Qualifications

• Education: Bachelor’s degree in business administration, Marketing, IT, Computer Science, or a related field.
• Communication: Exceptional verbal and written communication skills.
• Tech Savviness: A strong interest in IT, IIoT (Industrial Internet of Things), AI, and Digital Transformation solutions.
• AI Tool Competency: Familiarity with or a strong willingness to master AI tools (like ChatGPT, Claude, or presentation automation software) to boost productivity.
• Design/Documentation: Proficient in MS Office (Word, PowerPoint, Excel) or design tools (like Canva) to create professional brochures and presentations.

Desired Skills

• Strong presentation and documentation abilities.
• Good interpersonal and relationship-building skills.
• Strong organizational and coordination skills.
• Ability to manage multiple activities simultaneously.
• Self-motivated and willing to learn.
• Leadership Potential - Demonstrates ownership of tasks and a mindset geared toward growth and problem-solving.

What We Offer

• Opportunity to work closely with leadership in a fast-growing IT/IIoT enterprise.
• Hands-on experience in the highly lucrative domain of Digital Transformation and AI.
• Performance-based incentives and career progression into leadership roles.
• A collaborative and innovative work culture.