Trainee, Sales Administrator

About the Role

Michelin is seeking a detail-oriented and organized individual to join their Sales Administration team as a Trainee. This role involves supporting Sales and Commercial teams with day-to-day operational activities.

Key Responsibilities

• Commercial Terms & Conditions (CTC) & Price Management
• Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
• Verify the accuracy and consistency of collected data before completing system transactions.
• Support pricing updates and commercial condition maintenance activities.
• Identify data discrepancies and support corrective actions.
• Perform regular data cleansing and master-data validation checks.
• Credit Note & Transaction Processing
• Review customer requests and supporting documentation for credit note processing.
• Process credit notes and claims in accordance with approved commercial terms and conditions.
• Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
• Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.
• Customer Request Management
• Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
• Provide first-level issue resolution and escalate complex cases when required.
• Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
• Maintain accurate records of customer requests and transactions.
• Customer Master Data Management
• Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
• Perform data validation checks to ensure completeness and accuracy.
• Support customer master-data creation, modifications, and updates in accordance with defined procedures.
• Reporting & Analysis
• Perform basic data analysis using MS Excel and reporting tools.
• Identify unusual transactions, data discrepancies, and trends for review by senior team members.
• Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
• Assist in preparing operational reports and tracking key performance indicators (KPIs).
• Compliance & Operational Excellence
• Ensure proper documentation and traceability of transactions.
• Adhere to legal, fiscal, and internal control requirements while performing daily operations.
• Assist with audit requirements and preparation of supporting documentation.
• Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
• Support continuous improvement initiatives and process standardization activities.

Qualifications

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

• Familiarity with ERP systems.
• Basic understanding of Sales Coordination and Operations.