Spanish Support Associate

About the Role

The Spanish Support Executive is a full-time, on-site role based in Gurugram. This position involves providing customer and client support in Spanish.

Key Responsibilities

• Providing customer and client support in Spanish.
• Handling inbound and outbound calls.
• Responding to emails or chat queries.
• Ensuring professional, courteous communication.
• Managing administrative and clerical tasks related to customer records, documentation, and follow-ups.
• Maintaining accurate and up-to-date information in internal systems.
• Coordinating with other team members and departments to resolve issues efficiently.
• Escalating cases when necessary.
• Contributing to a positive customer experience.
• Consistent adherence to company policies, service quality standards, and performance targets.

Requirements & Tech Stack

• Strong Communication skills, including fluent spoken and written Spanish and good English.
• Professional Phone Etiquette.
• Administrative Assistance and Clerical Skills for documentation, data entry, and record-keeping.
• Executive Administrative Assistance capabilities for coordination, scheduling, and efficient handling of escalations.
• Ability to work on-site in Gurugram.
• Punctuality and ability to meet performance metrics.
• Strong interpersonal skills.
• Problem-solving abilities.
• A customer-focused mindset.

Qualifications

• Relevant experience in customer support, BPO, or contact center environments is beneficial.
• A diploma or bachelor’s degree in any discipline is advantageous.
• Prior experience in Spanish language support roles is a plus.