Infra Tech Support Practitioner

About the Role

• Explore opportunities to build knowledge and support collaborative efforts.
• Engage in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a supportive environment for continuous learning and growth.
• Contribute to a dynamic and encouraging workplace.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures.
• Maintain data retention practices in alignment with organizational standards.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Intermediate proficiency in incident management.
• Beginner proficiency in customer service communication.
• Beginner proficiency in technical troubleshooting.
• Beginner proficiency in documentation and reporting.
• Intermediate proficiency in problem analysis.
• Prior experience in relevant related skills is advantageous.