Operations Analyst

About the Role

This job is responsible for analyzing day-to-day issues, researching, and providing resolutions for various issues identified within a business unit.

Line of Business Specific Description

The Sanctions Screening Center of Excellence (SSCoE) is part of Global Payment Operations (GPO). SSCoE reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional, and local capabilities through secure, fast, and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. The team also provides support to client-facing teams and clients to educate on the compliance program and drive better quality of data defining the customer and their day-to-day banking transactions.

Key Responsibilities

• Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial, and wholesale bank businesses or service functions.
• Review and process OFAC transactions to meet compliance requirements.
• Perform item processing functions under moderate supervision within a process that has built-in checks and balances.
• Ensure quality service and effective/efficient operations support for assigned internal business partners and/or external customers/clients.
• Perform basic level reporting.
• Assist with coordination of implementation for products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business product knowledge within the operations environment.
• Build networks by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Requirements & Tech Stack

• Minimum of 1 year of experience in financial services, operations, compliance, sanctions, or a related risk management environment.
• Experience working in a highly regulated, production-driven environment with a strong focus on compliance, accuracy, and risk mitigation.
• Ability to remain focused in a repetitive environment.
• Ability to navigate through multiple systems while maintaining data integrity.
• Analytical and detail-oriented; ability to make accurate and timely decisions.
• Good oral and written communications skills.
• PC proficiency and excellent keyboarding/typing skills/data entry.
• Ability to work independently, as well as, within a team.
• Overtime as required.
• Shift: 2nd shift (3pm - Midnight, Monday - Friday).
• Hours Per Week: 40.

Desired Qualifications

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
• College degree or equivalent work experience desired.

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking