Implementation Specialist

About The Role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies. In collaboration with the Manager, Quality Assurance, the Implementation Specialist will also contribute to GPO’s quality assurance programme, with the aim of delivering best-in-class quality levels across GPO.

Key Responsibilities

• Journal Care
• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).
• Maintain journal-specific records and documentation.
• Quality Assurance
• Collaborate with GPO’s Automation & Analysis team to gather meaningful and reliable quality-related insights.
• Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders.
• Collaborate with GPO service providers, other Implementation Specialists, as well as GPO’s Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed.
• Other Responsibilities
• Be an advocate for continuous improvement, quality and efficiency.
• Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Requirements & Tech Stack

• Excel and PowerPoint proficiency.

Qualifications

• Degree or equivalent work experience.
• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone as well as part of a large group.
• Desirable: Previous experience in a publishing and/or support role.
• Desirable: Understanding of publishing workflows.
• Desirable: Business analysis and data analysis.
• Desirable: Formal project management qualification such as PRINCE2.