Customer Care Executive
Wsne Consulting
Gurugram0–5 yrs1h agovia Naukri
About the Role
Customer Care Executive for an International process.
Key Responsibilities
- Handle international calls from UK/US customers, providing exceptional customer service to resolve queries and concerns.
- Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Meet performance targets for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Requirements & Tech Stack
- Strong communication skills with excellent verbal fluency in English language.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work flexible shifts including rotational shifts and a 24*7 working environment.
Qualifications
- Any Undergraduate / Graduate candidate with good English.
Perks and Benefits
- Salary: 3 LPA - 5 LPA (18k-34k in hand)
- Lucrative Incentives: 2500-3500 Monthly Variable
- 5 Days working
- 24*7 Shifts / Night shifts
- Both side cabs
- Job Location: Gurugram