Bilingual Business Development Associate (Spanish)

About the Role

ISN is a global leader in contractor and supplier management, established in 2001. We connect clients with safe and reliable contractors and suppliers, incorporating due diligence into the management process. This role is an opportunity to launch a career in bilingual client relations and B2B sales, utilizing language skills for long-term growth. The position begins in our Customer Service team, building foundational client communication and relationship-management skills to prepare for future B2B sales opportunities.

Start Date: January 11, 2027

What You'll Do

As a Business Development Associate, you will work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.

• Support English- and Spanish-speaking customers via phone, chat, and email.
• Handle inbound client inquiries and provide proactive customer support.
• Troubleshoot platform, account, and compliance-related issues.
• Build trust and strong working relationships with clients.
• Learn how businesses use ISN to manage contractors and suppliers.
• Collaborate with internal teams on customer retention and engagement efforts.
• Support sales and marketing initiatives as you develop within the role.

Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience.
• Advanced verbal and written fluency in English and Spanish.
• Desire to work in customer service and move into B2B sales within 12-24 months.
• Required to work in office at least 3 days a week.
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future.

Training: 8-week onsite paid training program.

Job Location: 3232 McKinney Ave Ste 1500, Dallas, TX 75204.

Onsite Requirement: Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.

Compensation

• Base Pay: $37.50 per hour
• Target Incentives: up to $11,000 annually
• Total Annual Compensation Potential: Up to $89,000
• Multilingual Bonus: Up to 10% of annual salary for employees regularly utilizing bilingual skills.

ISN Benefits

• 100% company-paid monthly insurance premiums for employees and dependents - Medical, Dental, Vision, and Life Insurance.
• 4% retirement matching.
• Long-Term & Short-Term Disability Coverage.
• Paid time off: 0-1 year – 15 days (pro-rated first year).
• Monthly cell phone reimbursement.
• Complimentary parking space or monthly reimbursement for DART public transportation.
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day.
• Matching charitable gift program.
• Professional development & training opportunities.
• Wellness Program: Focuses on community, financial, mental, nutrition, physical, and social health.
• Business casual, jeans allowed.

All job offers will be contingent on successful completion of a drug screen and background check.