Parts Sales Representative

About the Role

The Parts Sales Representative - Front Counter sells commercial vehicle and equipment parts to external customers via the counter or over the phone.

Key Responsibilities

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Responsible for core returns – per procedure.
• Complete all customer and vendor returns-per procedure.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Requirements & Tech Stack

• High school diploma or general education degree (GED).
• Six months’ experience in over the counter sales, preferably in a dealership or service setting environment.
• Familiarity with accounting and inventory tracking software.
• Experience with SAP, Service Link, and Parts link is noted in responsibilities.

Qualifications

None explicitly listed beyond basic qualifications. Responsibilities imply a need for good record-keeping and customer service skills.