Caller

About the Role

The Caller role at Ad Active is a full-time, on-site position based in Delhi, India.

Key Responsibilities

• Make outbound and receive inbound calls to engage potential and existing clients.
• Provide information about Ad Active’s services.
• Support lead generation and client acquisition efforts.
• Explain digital marketing offerings clearly and professionally.
• Answer queries.
• Schedule meetings or demos for the sales or account management teams.
• Maintain accurate call records in internal systems.
• Follow defined scripts and guidelines while adapting communication style.
• Collaborate with team members to ensure smooth handover of qualified leads.
• May involve basic follow-up communications via email or messaging platforms.
• Contribute feedback on customer responses to help refine outreach strategies.

Requirements & Tech Stack

• Clear spoken English and Hindi.
• Active listening.
• Professional phone etiquette.
• Customer service and client interaction abilities.
• Handling inquiries.
• Resolving basic concerns.
• Building rapport over calls.
• Organizational and administrative skills.
• Maintaining call logs.
• Updating CRM or spreadsheets.
• Managing follow-ups.
• Basic understanding of digital marketing concepts (e.g., online ads, social media, and branding) or willingness to learn quickly.
• Comfort working in a fast-paced, target-driven environment.
• Ability to meet call volumes and lead-generation goals.
• Proficiency with common office and communication tools (phone systems, email, messaging apps).
• CRM experience is a plus.
• High school diploma or equivalent.

Qualifications

• Strong communication and interpersonal skills.
• Prior experience in telecalling, inside sales, or customer support is preferred but not mandatory for highly motivated candidates.
• Higher education background in marketing, business, or related fields is an advantage.