Sales Development Program, Phoenix, AZ

About the Role

UnitedHealthcare is growing its team in Phoenix, AZ, with multiple Early Careers full-time sales opportunities available as an Agent in the Sales Development Program. This role involves handling inbound calls to consult customers on their insurance needs and match them with appropriate coverages, products, and benefits. The program includes training and support for obtaining required state insurance licenses.

Key Responsibilities

• Handle inbound calls from prospective members to identify assistance needs and convert callers to qualified leads/sales.
• Ask appropriate questions and actively listen to identify issues, documenting required information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and assist in selecting the best product.
• May make outbound calls to follow up on questions or review products/services with current members.
• Assist prospects in completing enrollment applications over the phone accurately and consistently.
• Meet established goals for performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows such as reporting and dashboards.
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Rotational weekend work may be required.
• Flexibility is desired based on business seasonality.

Work Location

• Onsite training program in Phoenix, AZ for 6 - 10 weeks.
• Training is fully onsite.

Program Features

• Participate in a Sales Development Program designed to accelerate career growth and skill development.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a peer community to expand your network.
• Program is curriculum-based and structured.

Compensation & Benefits

• Compensation includes base pay + monthly sales incentive.
• Average first-year annual earnings: $60K (base + commissions).
• Top performers can earn $80K +.
• $2,000 sign-on bonus for external candidates.
• Additional $1,000 sign-on bonus if the candidate has their resident license at the time of offer.
• 18 days accrued Paid Time Off during the first year, plus 8 Paid Holidays.
• Medical Plan options, Health Spending Account, or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, etc.).
• Fun and competitive work environment.

Requirements & Tech Stack

• Bachelor's degree must be obtained prior to start date, or candidate must be in their final year.
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Must be eligible to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• Work or volunteer experience in sales, customer service, health care, or health insurance.

Additional Notes

• No license is required prior to starting the role; training will cover licensing.
• Training classes are fully onsite. Schedules are determined by the Hiring Manager after training completion.
• UnitedHealth Group is not able to offer relocation assistance or visa sponsorship for this position.
• The hourly pay for this role will range from $16.00 to $24.00 per hour.
• This role is eligible for bonuses based on sales performance.
• Candidates are required to pass a drug test before beginning employment.