Medical Assistant

Key Responsibilities

• Patient Care
• Provide competent technical and clinical services, flexing daily based on CCHMC policy, best practice guidelines, and department needs.
• Assist care providers with patient procedures and physical exams.
• Prepare patients for examination and treatment.
• Provide care consistent with family-centered care and medical home models.
• Deliver flexible, culturally competent, and responsive care to patient and family needs.
• Treat families as full partners in decision-making processes regarding their child's care, offering information, services, and support collaboratively and respectfully.
• Customer Service
• Act as a customer advocate, striving to better meet the needs of and support patients and/or families.
• Utilize a customer focus to complete assignments and interact with customers courteously, attentively, and conscientiously.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Collaboration
• Work collaboratively and cooperatively with others, following complex directions to resolve problems and achieve goals.
• Develop positive working relationships with peers and colleagues, acknowledging their skills, experience, knowledge, creativity, and contributions.
• Share knowledge and provide support for team members.
• Contribute to and promote a positive and professional work environment/atmosphere.
• Data Management
• Manage records per department policy.
• Assist with the collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records, and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing
• May manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.
• Perform delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

Requirements & Tech Stack

• High school diploma or equivalent.
• Graduate of a program in Medical Assisting OR Completion of a formal medical services training program of the US armed forces.
• If graduating from a Medical Assisting program, no directly related experience is required. Otherwise, 1 year of work experience in a related job discipline is required.

About Cincinnati Children's

At Cincinnati Children's, the goal is to make children's health better. They believe in a holistic team approach for patient and family care, as well as advancing science and discovery.

• Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospitals nationally for over 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• Noted by Fortune as one of the nation's America's Most Innovative Companies.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

Cincinnati Children's embraces innovation and supports the responsible use of artificial intelligence to empower teams, work smarter, and care better.