Salesforce Support Engineer

Role Overview

We are looking for a skilled and motivated Salesforce Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support, troubleshooting issues, and ensuring the seamless operation of our Salesforce platform.

Key Responsibilities

• Provide day-to-day Salesforce administration and APAC partner support, including user access, data fixes, configuration changes, and troubleshooting.
• Build and maintain Zapier integrations and FormAssembly forms, including Salesforce connectors, webhooks, data flows, and third-party integrations.
• Configure and optimize Salesforce Flows, objects, fields, validation rules, reports, dashboards, security, and data management.
• Collaborate with regional operational teams and internal stakeholders to gather requirements, prioritize requests, support partner onboarding, and deliver system enhancements.
• Manage ticket queues, troubleshoot integration issues, test and deploy changes safely, and document configurations, fixes, integrations, and support processes for wider team use.

Requirements & Tech Stack

• Strong analytical and critical-thinking skills with the ability to troubleshoot issues, evaluate options, and make sound decisions.
• Self-driven and proactive, with strong ownership, prioritization, and workload management skills.
• Methodical and detail-oriented approach, particularly when managing changes and configurations in live systems.
• Excellent written and verbal communication skills, with the ability to document solutions clearly and collaborate effectively with stakeholders.
• Quick learner with a collaborative mindset.

Qualifications

• Salesforce administration
• Zapier integrations
• FormAssembly forms
• Salesforce Flows
• SOQL/Apex (advantageous)
• Marketing Cloud (advantageous)
• Higher Education exposure (advantageous)
• Integration/ETL experience (advantageous)
• Salesforce certification (advantageous)