Associate Patient Service Specialist
Vanderbilt University Medical Center
About the Role
This role is part of Vanderbilt Bill Wilkerson Center's Otolaryngology team, providing comprehensive care for patients with ear, nose, and throat (ENT) conditions.
Key Responsibilities
- Conducts patient check-in and check-out.
- Manages and maintains the reception area and welcome tablets.
- Schedules appointments and communicates effectively with patients.
- Provides customer service and recovers service through de-escalation.
- Obtains and loads insurance coverage, performs verification, and resolves billing errors.
- Utilizes payor verification websites.
- Generates patient registrations efficiently and collects payments.
- Ensures compliance with HIPAA, consent, and billing forms.
- Interprets patient situations involving minors/incapacitated adults to ensure patient protection within VUMC policies and legal guidelines.
Requirements & Tech Stack
- Customer Service: Focus on customer needs, anticipation of needs, responsiveness.
- Patient Scheduling: Ability to coordinate and schedule patient appointments using hospital/clinic computer systems. Knowledge of VAS and EPIC decision trees.
- Patient Documentation: Ability to receive and record patient information compliant with legal guidelines.
- Medical Terminology & Documentation: Ability to comprehend medical terminology and documentation.
Qualifications
- Education: High School Diploma or GED.
- Work Experience: Less than 1 year of relevant work experience.