Mobility Advisory & Service Associate

About the Role

The Global Mobility Admin Associate is responsible for executing and supporting global mobility processes, including immigration, relocation, and assignment administration for employees moving into or within APAC. The role involves managing mobility cases, coordinating with internal stakeholders and vendors, and ensuring compliance with APAC regulations. In a travel aviation industry context, the role additionally supports mobility operations for crew and high travel employees, ensuring efficient handling of travel documentation, regulatory requirements, and scheduling related coordination.

Key Responsibilities

• Execute end-to-end global mobility processes including immigration documentation, relocation coordination, and onboarding support.
• Manage mobility cases ensuring timely completion and adherence to SLAs.
• Coordinate with external vendors for visa processing, relocation services, and travel arrangements.
• Ensure compliance with APAC immigration regulations and internal mobility policies.
• Maintain accurate employee and crew mobility records.
• Support crew travel documentation, layover compliance, and rotational assignments.
• Coordinate with HR, payroll, travel, and operations teams to facilitate employee and crew movement.
• Track and report mobility case status and proactively highlight risks or delays.
• Provide first-level support for mobility-related employee and crew queries.
• Ensure compliance with aviation regulatory requirements including CASA guidelines where applicable.
• Identify process improvement opportunities in high-volume mobility and travel environments.

Requirements & Tech Stack

• Understanding of global mobility processes including immigration, relocation, and assignment lifecycle management.
• Familiarity with APAC visa processes and compliance requirements.
• Knowledge of travel and aviation mobility processes including crew rotations, international travel requirements, and layover regulations.
• Awareness of aviation compliance frameworks such as CASA.
• Strong coordination and case management skills.
• Ability to manage time-sensitive mobility cases and high travel volumes.
• Strong attention to detail in documentation, compliance, and reporting.
• Effective communication skills for supporting a mobile workforce.
• Proficiency in Microsoft Excel, Outlook, and PowerPoint.
• Understanding of data privacy, confidentiality, and cross-border employee data handling.

Qualifications

• Any Graduation.
• Bachelor degree in Commerce, Business Administration, Human Resources, or a related discipline.
• Relevant years of experience in HR operations, global mobility, or relocation support roles.
• Experience in end-to-end case management or coordination activities is preferred.
• Exposure to travel, aviation, or high mobility workforce environments is an added advantage.
• Must be flexible with respect to shift timings.