Customer Service Rep

Job Title: Customer Service Rep

Company: Lincare

About the Role

This role involves communicating with customers to:

• Answer questions.
• Resolve problems.
• Determine ongoing and additional product/service needs.
• Support compliance with physician direction.

Key Responsibilities

• Communicate with customers via inbound and outbound manual calls and outbound calls generated via an automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in a computerized record keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information such as address and telephone number in computerized records.

Requirements & Tech Stack

• Computerized record keeping system
• Computerized system