Client Operations Associate
River
United StatesFresher1h agovia LinkedIn
About the Role
River is building a trusted financial institution to empower individuals with bitcoin. The Client Operations Associate role is an early-career opportunity focused on client interaction, operational efficiency, and cross-functional collaboration within a fast-paced fintech startup.
Key Responsibilities
- Directly interface with clients to manage questions and feedback about products and services.
- Analyze and identify trends in client activity and inquiries.
- Identify and develop operational efficiencies to scale the business and processes.
- Refine business rules, automations, and communication methods across Client Operations.
- Act as a liaison between clients and internal teams (Relationship Management, Engineering, Financial Operations, Risk Management, Client Services) to support business needs, improve the product, and enhance the client experience.
Requirements & Tech Stack
- Ability and interest to work in a fast-paced fintech startup environment.
- High agency self-starter.
- Ability to collaborate and problem-solve effectively.
- Ability to identify trends in data and make decisions based on analyses.
- Customer-facing experience preferred.
- Excel/Google Sheets, SQL, product management experience a plus, but not required.
Qualifications
- Seeking an entry-level or early-career opportunity to grow and build skills in client operations.
- Great communicator and conversationalist.
- Highly adaptable; able to shift focus on the fly and balance many tasks.
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems.
Compensation & Benefits
- Salary: $70,000 - Full Time
- Competitive compensation and equity.
- Unlimited PTO.
- Medical, dental, and vision insurance.
- 401k.
- Fully remote option.
Interview Process
- Screening Video Call (20 minutes)
- Role-specific interview block (1 hour with 2 River employees)
- Prompted Assignment
- Culture & Executive Interview (1 hour block with 2 River employees)