Claims Trainee

About the Role

This claims trainee position offers participants hands-on experience in quality improvement. After successful completion of a formal training program, this individual contributor role works under close supervision to handle and resolve low complexity commercial claims for a specific line of business. Position requires regular communication with customers and insureds. The program starts in Summer 2027.

Program Highlights

• Typically, Supervisor or above.

Key Responsibilities

• Develop a working knowledge of commercial insurance and manage an inventory of low complexity claims by successfully completing a formal training program, following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.
• Contribute to customer satisfaction by interacting professionally and effectively with insureds, claimants, and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Determine liability and compensability by conducting investigations to gather pertinent information, taking statements from insureds and witnesses, and working with experts to verify the facts of the claim.
• Work with appropriate internal and external partners, suppliers, and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
• With manager approval, authorize claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements, and escalating to manager as appropriate.
• Meet or exceed quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery, or SIU resources for further investigation.

Qualifications & Skills

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Ability to manage multiple priorities and adapt to a changing environment.
• Bachelor's degree preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Compensation

• $35,000–$65,000 per year.